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At Atop, we pride ourselves on providing superior customer service and support. Please let us know how we can best provide the services or documentation you need.

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Warranty Policy

Warranty Conditions

Products supplied by Atop are covered under warranty for sub-standard performance or defective workmanship. The warranty excludes goods damaged due to the following circumstances:

  • Excessive force or impact
  • War or an Act of God: wind storm, fire, flood, electric shock, earthquake
  • Use of unqualified power supply, connectors, or maintenance procedure
  • Replacement with unauthorized parts

RMA and Shipping Costs Reimbursement

Customers need to obtain an authorized "RMA" number from Atop prior to shipping. Under normal use, a product qualifies for replacement within three months of purchase, including the reimbursement of shipping costs. While under warranty, all parts and labor are provided at no charge.

After the warranty period has expired, customers will be responsible for the cost of parts and labor and the shipping cost to Atop. Atop will pay to ship the repaired products to the customer.

Limited Liability

Atop shall not be held responsible for any consequential losses resulting from the use of Atop’s products.

Warranty Period

Product CategoriesWarranty
Ethernet Switches


5 Years

Wireless
Serial Device Servers
Modbus Gateways
Embedded Device Servers
DIN-Rail Power Supplies3 Years
Power Adaptors
1 Year

Antennas
Other Accessories
Product View Atop products online. Click below to view detailed information about our industrial networking and communications products online.

For a product list download our latest Networking brochure catalog and Protocol Brochure catalog.

Mission

To design the best industrial automation and communication products for customers worldwide.

Vision

To continuously innovative and manufacture the highest quality custom and off-the-shelf industrial communications products.